Returns
- For hygiene reasons jewellery can not be returned.
- Refunds will be processed within 3-5 working days of receiving your return.
- All goods will be inspected when they reach our warehouse.
- The goods are your responsibility until they reach us, we recommend using Hermes. Please ensure they are securely packaged as we can not take responsibility for loss or damage.
- We are not responsible for items returned to us by mistake.
- Your original order confirmation should be enclosed with your return. This will speed up your refund.
- If an item has been returned in an unsuitable condition a refund will not be processed.
- Goods should be returned packaged with all tags attached. Footwear should be in its original box.
- We recommend you obtain proof of postage when returning goods to us.
- Carefully pack your unworn items, labels must be attached. Enclose your original receipt along with your full name, email address and telephone number, clearly written.
- Send your parcel to Harry & George Boutique, 26A Shore Road, Enniskillen, Co Fermanagh, BT74 7EF.
- The goods are your responsibility until they reach us, we recommend you return your item by tracked and secure postage, we recommend Royal Mail. Please ensure they are carefully packaged as we can not take responsibility for loss or damage.
- We are not responsible for items returned to us by mistake. If an item has been returned in an unsuitable condition we reserve the right to refuse the return.
- If returning footwear they must be in their original box, for hygiene reasons jewellery can not be returned.
- We recommend you obtain proof of postage when returning goods to us.
- Returns will be processed within 3-5 working days of receiving your return.
- We can not accept parcel drop offs by anyone other than an authorised delivery/courier service due to the current local restrictions.
Upon receipt of your parcel and providing you have followed the instructions above we will issue you with an E-Gift card to use online (can not be used instore) Your E-Gift card will be sent to the email address and telephone number provided. Your gift card will be available to use immediately and is valid for one year.
We hope this new and updated instore returns policy will be useful to many of you and facilitate the option to pick up a sale bargain online. However if online shopping just isn't your thing and you wish to wait until we re-open no problem - we will also be accepting returns instore. You will be able to return instore for a credit note or exchange, strictly up to 10 working days after we re-open (this is our standard post Christmas returns policy).
If you have any queries relating to the above then please get in touch by emailing us at sales@harryandgeorgeboutique.com